Delivery and Returns
We would love to come and deliver to you ourselves by hand, maybe have a cup of tea, unfortunately, we couldn’t fit it all in, below are the details of how we will get your parcels to you…
Any orders placed before 1pm Monday – Friday will be dispatched same day.
Standard delivery will be sent out on Royal Mail 48 service and aims to be with you within 48 hours of our despatch. We aim for it to be with you within 3 days of placing the order. This is a flat rate of £2.95 for the majority of items, or £5.95 for coats or bulky items.
We always try our best to meet the delivery time scales that we quote, but occasionally a parcel can be late due to reasons that are out of our control.
We are certain you will love all of our products, but if something doesn’t fit or isn’t quite right, do not fear.
We offer a no quibble 28 day return policy from the date of your receipt of order of which we will offer you your money back or offer an exchange, whichever you prefer, no questions asked.
We will include a returns form in all deliveries, please fill this out stating whether you wish to swap the item or you wish to receive a refund. You can download this form here also –
You can send the goods back to us at our returns address below, be sure to include your returns form with your order number etc:-
Trafford Online Returns
PO Box 6865
You can also return your order in store. Please bring your returns form, and ensure you include order number and email address, to allow us to locate your order on the system.
We aim to process all returns within 7 days of receipt, we advise obtaining proof of postage when shipping goods back to us.
Please note if the is no correspondence with your returned goods we will not be able to process refunds or ship relevant exchanges.